Frequently Asked Questions
General
What products do you sell?
We manufacture high-quality, New Zealand-made vehicle care, transport, industrial, and household cleaning chemicals for both professionals and everyday users. Our range includes degreasers, car wash products, glass cleaners, interior cleaners, tyre dressings, and more.
Are your products made in New Zealand?
Yes. All Trade Chem products are proudly manufactured in New Zealand using quality raw materials designed for New Zealand conditions.
Where are you located?
We operate from East Tamaki, Auckland. Pickup instructions are provided once your order has been confirmed.
Are your products safe to use?
Yes, when used as directed. Always follow the instructions on the product label and use appropriate personal protective equipment (PPE) where recommended.
Do you supply businesses or offer bulk pricing?
Yes. We supply detailers, workshops, fleet operators, commercial cleaners, transport companies, and other businesses. Bulk pricing is available. Contact us to discuss your requirements.
Orders
How do I place an order?
Simply place your order through our website and select either pickup or local delivery (where available) during checkout.
When will my order be ready?
Orders are typically prepared within 24 hours. We'll notify you by email or text when your order is ready for pickup or scheduled for delivery.
Can I change or cancel my order?
If your order has not yet been prepared, we'll do our best to assist. Please contact us as soon as possible.
Shipping and Pickup
Do you offer delivery?
Yes. We now offer nationwide shipping, North Island and South Island, on select products: Foaming Wash, Glass Cleaner, and Interior Detailer. Look for the green "Ships Nationwide" badge on eligible products. Free shipping applies automatically on orders over $100.
All other products in our range are currently pickup only from our East Tamaki, Auckland location. Some of our products are classified for transport safety reasons, which means they require additional approvals from our courier before they can be shipped nationwide. We're working through this process now and expect more of our range to become available for shipping soon.
Where do I collect my order?
Pickup instructions will be sent once your order has been confirmed and is ready for collection.
What are your pickup hours?
Pickup times are arranged after your order has been processed. We'll contact you with the available collection time.
What do I need to bring when collecting my order?
Please bring your order confirmation. Photo ID may be requested if required.
Why can't all products be shipped yet?
Some of our products are classified for transport safety reasons due to their ingredients, which means our courier needs to complete additional safety and compliance checks before they can be shipped. We're working through this with our courier now, and will update this page as more products become available for nationwide shipping.
How long does shipping take?
North Island orders typically arrive within 1 to 2 business days. South Island orders typically take 3 to 5 business days. These are estimates, actual delivery times may vary, especially in the first few weeks of a new shipping route.
Products
Are your products commercial grade?
Yes. Many of our products are commercial grade and trusted by professional detailers, workshops, transport operators, and commercial cleaning businesses.
Are your products concentrated?
Many of our cleaners are concentrated and need diluting depending on the application. Use our interactive Dilution Calculator to work out exact mixing ratios for your product, or check the product description for guidance. For larger jobs like house washing, our Surface Area Calculator works out how much product you'll need based on the area you're treating.
Do your products include usage instructions?
Yes. Every product includes clear instructions to help you achieve the best results safely.
Do you provide Safety Data Sheets (SDS)?
Yes. Safety Data Sheets are available for all applicable products. Just email us at info@tradechem.co.nz or use our Contact Us form and let us know which product you need.
Why can't I add some products straight to cart?
A number of our 20L products are trade and bulk items only, so instead of adding to cart you'll see a Request Trade Quote option. Fill in the Trade or Bulk Account section on our Contact Us page and we'll be in touch to sort out pricing and set up your order.
Returns and Issues
Do you accept returns?
Due to the nature of our chemical products, we cannot accept returns for change of mind. If your order arrives damaged, defective, or you've received the incorrect product, please contact us as soon as possible and we'll work to resolve the issue promptly.
Contact
How can I get in touch?
You can Contact Us through our website or by email. We aim to respond to all enquiries within one business day.