FAQ
General
What products do you sell?
We supply high-quality car care, transport, and household/commercial cleaning chemicals suitable for both personal and professional use. Our products are made in New Zealand, allowing us to maintain quality while supporting local manufacturing and reducing transport impact. We focus on delivering effective performance while being mindful of environmental considerations when used as directed.
Where are you located?
We are located in East Tamaki, Auckland, New Zealand.
Are your products safe to use?
Yes, when used as directed. Always follow label instructions and use appropriate safety precautions.
Do you offer bulk or trade pricing?
Yes, we offer bulk pricing for businesses and commercial clients. Contact us to discuss options.
Orders
How do I place an order?
Place your order through our website and select pickup at checkout.
When will my order be ready?
Orders are typically ready within 24 hours. You’ll receive a text or notification when your order is ready for pickup.
Can I change or cancel my order?
If your order hasn’t been prepared yet, we may be able to assist. Contact us as soon as possible.
Pickup
Where do I collect my order?
Pickup details and instructions will be provided once your order is ready. We are located in East Tamaki, Auckland, New Zealand.
What are your pickup hours?
Pickup times will be confirmed via email after your order is processed.
What do I need to bring?
Please bring your order confirmation and ID when collecting.
Products
Are your products commercial grade?
Yes, many of our products are commercial-grade and used in professional environments.
Do products come with instructions?
Yes, all products include clear usage instructions.
Do you provide Safety Data Sheets (SDS)?
Yes, SDS documents are available on request.
Returns & Issues
Do you accept returns?
Due to the nature of our products, we do not accept returns. All items are sealed and checked before pickup.
Contact
How can I get in touch?
Contact us via email or our website. We aim to respond within 24 hours.
Pickup Information
We currently offer pickup only for all orders.
Order Processing
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Orders are prepared within 24 hours
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You’ll receive a notification once your order is ready