Shipping policy

Shipping Policy

Trade Chem ships orders from East Tamaki, Auckland.

Shipping Within New Zealand

Trade Chem offers shipping throughout New Zealand on eligible products.

Shipping availability may vary depending on the product, quantity ordered, delivery location and any applicable carrier or Dangerous Goods requirements.

Products available for standard shipping can be purchased through our online checkout. If a product is unavailable for standard shipping, please contact us to discuss available supply, freight or collection options.

Restricted and Dangerous Goods Products

Some Trade Chem products, including certain bulk sizes, concentrated formulations and products classified as Dangerous Goods for transport, may have additional shipping requirements or restrictions.

Where applicable, freight arrangements may depend on the product, quantity, destination and carrier requirements.

If a product cannot be shipped through our standard online checkout, please contact us at info@tradechem.co.nz or use our trade enquiry form to discuss available options.

Shipping Costs

Shipping costs for eligible products are calculated at checkout based on your order and delivery location.

Orders over $100 may qualify for free shipping on eligible products. Any free shipping offer applies only where displayed and may exclude products subject to special freight, Dangerous Goods or other delivery requirements.

Dispatch and Delivery

Orders placed before 7am, Monday to Friday, are dispatched the same day.
Orders placed after 7am, Monday to Thursday, are dispatched the next working day.
Orders placed after 7am on Friday, or any time Saturday or Sunday, are dispatched Monday morning.
Orders placed on a public holiday are dispatched the next working day.

Dispatch is subject to stock availability and order processing. Orders are not dispatched on weekends or public holidays.

Delivery timeframes after dispatch vary depending on your location and are estimates only. While we aim to deliver orders within the expected timeframe, delays may occur due to delivery partners, weather events, public holidays or other circumstances outside our reasonable control.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Trade Chem is not responsible for delays or additional costs resulting from an incorrect or incomplete delivery address provided by the customer.

If you need to update your delivery address after placing an order, please contact us as soon as possible. We cannot guarantee that changes can be made once an order has been processed or dispatched.

Signature on Delivery

A signature may be required on delivery depending on the product, courier service or shipping requirements.

If you request authority to leave or delivery without a signature, this may be at your own risk. Trade Chem is not responsible for loss or theft after the courier has delivered the order in accordance with the delivery instructions provided.

Order Tracking

Once your order has been dispatched, tracking information will be provided by email where available.

Damaged, Leaking or Incorrect Deliveries

Please inspect your order upon delivery.

If your order arrives damaged, leaking, or you have received an incorrect product or quantity, please contact us as soon as reasonably possible, preferably within 48 hours of delivery.

Please include your order number and photographs of the issue where applicable.

Do not return any chemical products without contacting Trade Chem first.

For further information about damaged, faulty or incorrect products, please refer to our Returns & Refunds Policy.